Starting from your hotel dashboard, follow the steps below to create new users and allow them access to the LQA platform.
- Click ‘Management’ and from the drop down menu select ‘Manage Users’:
To create the user, click on the green ‘+ Add New’ button:
You will then be required to complete the following fields under ‘User information’:
- Role (e.g. Front Office Manager)
- First name
- Last name
- Options (select: user is active)
Password (create a password following the listed requirements. This should be reset when the user first logs in)
In addition, you will need to toggle the options using the tick boxes under ‘Account Management’. The options are explained as follows:
Allow alerts (opt in): select if you wish the user to receive general alerts from the website
Audit alerts: select if you wish the user to receive an alert to identify that an assessment has taken place
Competitive set updates alerts: select if you wish the user to receive alerts when a new assessment has taken place within the competitive set.
Allow user to enter block out dates: select if you wish for the user to be able to submit hotel block out date. We recommend that only the General Manager have access to this.
Finally, the level of access should be chosen under ‘User Access & Privileges’. When you select an option, a brief description of the user rights is provided. An example of who might have various rights is as follows and the access rights are listed at the bottom of the document.
User management:
- Admin (e.g. Managing Director, General Manager, Quality or Training Manager)
- Department Manager (e.g. Head of Department)
- Basic (e.g. Assistant Manager or Supervisor)
- Viewer (e.g. front-line staff)
User type:
- Select: Hotel User
After selecting ‘Hotel User’ as a User type, you will need to enter information on the brand and specific hotel. When you start typing this, the information will appear in a drop down box:
Click the ‘Create User’ button at the bottom of the screen to complete the process: