Introduction
This guide explains how to add new users to the myLQA mobile app.
Please note only admin users can create and manage accounts, set access levels, and assign hotel access, and your hotel must have and active myLQA subscription.
Following these steps ensures each new user receives the correct permissions and an email invitation with their access code.
- Under the Management > Manage Users tab, select Add New.
2. Select the ‘App active’ and then enter their details. Selecting notify by email will send the users their access code required via email.
3. Provide the relevant Title, level and user access for the mobile user
Level refers to what actions a user can take in the mobile app
User access refers to the Data Access (for e.g. what information/data they can see inside self-assessment, myAudits, LQA Assessment scores, for example a specific department user will only see scores and information related to the specified department)
4. Scroll down to the bottom of the page to see ‘App Access and Privileges”
5. Select the hotel/s that the user needs access to in the mobile app. (User Access).
6. Click the ‘Add’ button – Important this step is required to confirm the selection.
7. Select the ‘Licensing Hotel’ (This will be the hotel that is paying for the subscription, so it is important to select the correct hotel.)
8. Click the ‘Add button’ - Important this step is required to confirm the selection.
Once you have added the hotel, it will look like this:
9. Select ‘Create User’ which will return you to the overview page of your users.
10. Search for the user and click the drop-down arrow that is next to the user.
11. The ‘Resend Invitation’ is used to resend the email in case the first invitation has been lost/deleted.
12. You will also need to share the myLQA Monthly Hotel Secret Key, found in the User Management page. New users will require this for first time registration only.